Support & Help

Great to have you using the Golli Family Organizer! Here you'll find answers to the most common questions. If something is missing, just write to us – we're happy to help.

Contact: golli@metzger-consult.de
(We usually reply within 2–3 business days.)

System requirements

  • iPad, iPhone, or Mac with iPadOS / iOS 26 or macOS Tahoe or later
  • For calendar and shopping lists: access to Apple Calendar and Reminders
  • For synchronization: a device signed in to iCloud with iCloud Drive enabled
  • For “In Focus”: a device and region that support Apple Intelligence (optional – Golli works without it too)

Frequently asked questions

Do we need an account to use the Family Organizer?

No. Golli requires no account and no sign-in. You can get started right away – even completely offline.

How does synchronization between our devices work?

Golli uses your private iCloud (Apple CloudKit). Sign in to iCloud with the same Apple ID on all devices – iPad, iPhone, and Mac – and make sure iCloud is enabled for Golli (Settings › [your name] › iCloud). Your content will then automatically appear on all devices. After changes, it may take a moment for synchronization to complete.

How do we share calendars and shopping lists in the family?

Golli builds directly on Apple Calendar and Reminders. Share an iCloud calendar or reminder list via Apple Family Sharing or by invitation – the content then appears for everyone in the shared weekly calendar and the shared shopping lists. Everyone maintains it from their own devices, and all see the current state.

Our data is not syncing – what can we do?

  • Check that you are signed in with the same Apple ID on all devices.
  • Check that iCloud Drive is active and Golli is allowed to use iCloud, Calendar, and Reminders.
  • Make sure you have a stable internet connection.
  • Briefly open the app in the foreground – synchronization will start again.
  • Restarting the device resolves rare sync hang-ups.

Is our data private?

Yes. Your content resides on your devices and in your private iCloud database. As the provider, we have no access to it; there is no tracking and no advertising. You can find details in our privacy policy.

The “In Focus” suggestions are not appearing. Why?

The summaries and event drafts run via Apple Intelligence directly on your device. They are only available if your device and region support Apple Intelligence and the feature is enabled in the iOS Settings. If that is not the case, you can still use all of Golli's features fully manually.

How do we enable reminders?

Allow Golli to send notifications on first launch (or later under Settings › Golli › Notifications). Golli will then schedule local reminders for upcoming appointments and routines. You can revoke the permission at any time.

Does Golli work on iPad, iPhone, and Mac?

Yes. Golli runs on iPad, iPhone, and Mac. An iPad in the kitchen or on the wall as an always-on hub works especially well – all devices stay in sync via iCloud.

How do we delete our data?

Delete individual content directly in the app. Remove appointments and shopping items in Apple Calendar or Reminders. To remove all app data, uninstall the app and remove the associated iCloud data in your device's iCloud settings. Since we do not store any data about you, nothing further is required.

Does Golli work without internet?

Yes. Golli works fully offline. Synchronization via iCloud resumes as soon as a connection is available again.

Feedback & feature requests

Have an idea, found a bug, or wish for a feature? Write to us at golli@metzger-consult.de – your feedback flows directly into the further development of the Golli Family Organizer.